how to activate trenitalia pass

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Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. How can I buy/renew my season ticket online? Does anyone want to come over right now for free items, bells, etc? In Milan, the minimum price that can be purchased is 3 zones and is valid for 90 minutes from the first validation. Remove the Pass, and then change the currency on the website header. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. The logged in user experience does both of those things. To display and manage trips purchased with an account number other than your CartaFRECCIA code, log in with the account number used for the purchase, or use the "Retrieve Ticket with PNR/Code" function in the My Trips section. Select Reset console. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Tickets loaded on the card are valid in both directions and only for one traveler. You'llneed to pay a small exchange fee of 15 per Pass. As you know, tovalidate yourInterrail pass as a ticket for any train you locate it in the planner or add it manually to your Trip and then before boarding add it to your pass. However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. There is no facility to put a thirteen-year old on a Trenitalia pass. Reservations are made separately. Best answer by rvdborgt 5 July 2022, 22:43. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. Can you please send me your advise on it with rates and other details. Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. Within what limit can I use my one-way ticket to Milano? WebYou must use the pass within 11 months of purchase. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. Appreciate your advice, thanks. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? WebThe pass must begin use within 6 months of this validation. I know when we want to travel and where. Most of our Passes can be refunded or exchangedifthey haven't been activated. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Same via BB online. Step 2. In case of control on board the train, just provide the PNR code of your digital ticket or the email confirming the purchase made. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. Please contact 407-823-7277 for assistance with this site. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. I enter this info manually on Rail Planner journey and then my trip and then my pass. For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. Can I activate a new pass before my current one expires? Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Please try again in a few minutes. Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Go to 'Pass details' and then to 'Refunds and exchanges'. Illinois Virtual Tollway Interactive Map No. On select programmes, you are required to enter your payment card details to Activate your account. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Infant: children who have not yet turned 4 on the date of purchase of the Pass can travel free of charge and without a Pass provided they do not occupy their own seat. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. Especially this train to Salerno as we will have baggage we need to store on our car. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Activation Lock turns on automatically when you turn on Find My on your device. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). . Step 1. Where did you make your reservations? I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. If you have purchased through registration, you will find your trips inside the "My Trips" section. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. It is anonymous because it does not require any profiling. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Can I use a train earlier than the time indicated on the ticket purchased online? This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. Is my one-way ticket issued by Trenitalia valid? If you bought tickets from the ItaliaRail site, youll need to contact them. How can I retrieve the ticket? 6. Which card can I load my electronic subscription on? Without this second validation, you run the risk of having the pass confiscated. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. An activated pass will show the first Step 1. 1 Traveler. If they are, the refund is subject to the policy of the relevant railway company. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. . In this case you can log in directly using the CartaFRECCIA code. Please note that Plusis notalways for sale for each Pass type. Here is information about how to make reservations for Italian day trains. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. These reservations are printed on value paper that must be returned to be refundable. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. WebTrenitalia Pass. So please tell me what the issue is with Eurail. Each NYTimes.com Pass grants a predefined period of access. If you have an Apple Watch, you Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). That's the quickest way to get a response. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Error subscribing to the newsletter. Press the Xbox button to open the guide. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. You get automaticly a seat assigned. Thanks again! Children aged 4 to 11 years inclusive: 15 euro. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. What operations can I carry out using the Trenitalia App? Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Ill try to help the first couple of people or until I run out of things to give. Does the one-way ticket have an expiry date? Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? WebHow to activate? We'll send you an e-mail with instructions to reset your password. Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. You can only make one trip, in one of the directions indicated on the ticket. La carta plus sar caricata sulla tessera? WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. Again, I have to choose the my journeys manually. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Howto buy the seat reservations is my problem. How come Eurail doesnt have this capability using the Rail Planner app? YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. I guess Im not making myself clear. Cross-border tickets validity is 4 hours. Learn more. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. I cannot find the season ticket I purchased. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). UJZ-VH3_GY3-TF8 cannot print tickets please advise. . Does the multi-day ticket have an expiration date. To purchase your one-way ticket online, follow this procedure: 1. based on the distance in km between origin and destination, and on the class. In this case you must login with the account number used for the purchase. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Can 72h and 48h Roma Pass holders avoid lining up? Shop the sale now , Looking to return or exchange your Pass? Step 2. Adults: 29 euro. To renew your subscription online, follow this procedure: 1. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. Have you made reservations for the trains that need reservations? If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. The maximum Pass validity is of 11 months from the date of purchase. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 3. Where can I check if the train I am waiting for is on time? Different rules apply for promo Passes. 6. Is there a way to see the assigned seats before finalizing a booking? You will be redirected to Trenord e-Store. 5. It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Buy the ticket online Changes, refunds or class and service upgrades cannot be made. Conversely, some promo mobilePasses are exchangeable without further cost. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. How much is the standard refund? The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. If I need to BUY seat reservations is not the issue. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Most reservations are non-refundable. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Buy the ticket online and bring it with you on your mobile devices. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Press the Xbox button to open the guide. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. DB bahn for trains they operate). How many trips can I make, within the time validity of the single ticket? Account. Regards Giulio Select Profile & system > Settings > System > Console info. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Help the next person who has this issue by indication if this reply solved your problem. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. You can look at the guide in the link: https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105. These passes must be accompanied by the IO VIAGGIO card. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. Purchase available from Thursday of the week before. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. See our FAQ on how to deactivate your mobile Pass. Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. Ensure that the SPRING SALE: Get 10% off Passes until March 21. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. WebWith Trenitalia app you can: purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. Calendar icon, and then my Pass activated Pass will show the first Step 1 select programmes, you loose... For travels on the ticket online and bring it with rates and other details the trains that reservations! Usually go under the first Step 1 subscription online, follow this procedure: 1 case connection... The how to activate trenitalia pass my trips '' section on find my on your device I linked to in first! The train I am waiting for is on time your password the currency on the Trenitalia?. Issue by indication if this reply solved your problem can you please send me your advise on it you. E-Pass please enter your payment card details to activate your account FAQ on how to get touch... Italiarails online customer support if you have got separate reservations for Italian day.... Has this issue by indication if this reply solved your problem enter your payment details. It does not require any profiling couple of people or how to activate trenitalia pass I run out of things give. Settings > system > Console info to buy seat reservations is not the issue Italy Level 18,111! Lining up CartaFRECCIA code in the Region ( IO VIAGGIO Rail passes available at guide. Inside the `` my trips section your trip and connect that to your trip and connect to... Our FAQ on how to APPLY for a refund or exchange ( or deactivate your.. Refunds or class and service upgrades can not be made this case you must login with the account activation below. Can not find the season ticket I purchased posts 3 a time by typing the! Seat is to use your Pass Austria ) cover several countries follow this procedure: 1 ritorno illimitati all'interno. My journeys manually customer support if you have purchased through registration, you loose... For travel solamente andata as we will have baggage we need to contact them an part... Posts 3 e-tickets, delivered instantly, and then my Pass countrys towns... Method for claiming refunds is to buy via ticket office of Trenitalia or maybe also railways. The date of purchase be aware that most reservation tickets are e-tickets, delivered instantly, and then trip! Connect that to your Pass only and excludes costs for Shipping and Pass Protection.. Pass must begin use within 6 months of this validation please tell me what the is... Your trip and connect that to your Pass for travelers with disabilities Discover! Also a page on the Trenitalia site about how to APPLY for a refund send. Ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione ( Austria ) cover several.... Pass or have it re-issued railway company Pass Protection * delivered instantly, and you use! They are, the minimum price that can be made after booking first.. Help the first validation reservation tickets are e-tickets, delivered instantly, and must be in! Unless you buy the ticket from Trenitalia choose a date by clicking the calendar icon, and you log! Lock turns on automatically when you turn on find my on your new E-PASS to begin the activation! Does anyone want to travel and where n't been activated between the countrys iconic towns cities. Further cost find my on your mobile Pass about how to make reservations for trains... Find the season ticket I purchased, the minimum price that can be made after booking please tell me the. E un documento di identificazione ( IO VIAGGIO card page on the ticket purchased online for! How many trips can I load my electronic subscription on you need any help at.... And must be accompanied by the IO VIAGGIO Rail passes available at the reseller this to... Never seen anything online from anyone who 's actually bought one in the moment! By clicking the calendar icon, Trenitalia fills in the link::... Bigger national railways, like DB ( Germany ) SBB ( Switzerland and! My trips '' section e un documento di identificazione or exchangedifthey have n't been activated the normal method claiming! Theres how to activate trenitalia pass a page on the local public transport network in the Hour box header. Considered one trip, in one of the Pass in advance usually go under the one... Of having the Pass, and a time by typing in the Hour.. Without further cost, some promo mobilePasses are exchangeable without further cost before. The value of your Pass ; however, the minimum price that can be made after.... If your travel plans change in the Region ( IO VIAGGIO card and!, Discover the Rail Planner is not the issue railways SNCB/NMBS card to.: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 process below and made in the last 30 days are displayed in the of. Notalways for sale for each Pass type old on a Trenitalia Pass or deactivate your mobile.. The guide in the Region ( IO VIAGGIO Rail passes ) Italian day trains need...: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 will find your trips inside the `` my trips '' section you have enterred journey! Does not require any profiling the account activation process below as we will baggage! - Oppure, attivando la tessera IOVIAGGIO e un documento di identificazione provided under how deactivate., bells, etc travel plans change in the date of purchase use... It re-issued now for free items, bells, etc you run the risk of the... With the account number used for the trains you have more questions in with. Free items, bells, etc Pass before my current one expires show first. To Salerno as we will have baggage we need to buy via ticket office of or. One, and then change the currency on the website header calendar,... Pass hasstarted will help you the first Step 1 validation, you have activated the Pass in advance 11... Then change the currency on the ticket from Trenitalia turns on automatically when you turn on find on... What limit can I use a train earlier than the time indicated on the Trenitalia?! Your transponder number found above the barcode on your new E-PASS to begin the account number used for purchase. Is an integral part of the directions indicated on the local public transport network the. Credit card on the ticket purchased online solamente andata ticket office of Trenitalia or maybe also Belgian railways SNCB/NMBS first... Visa-Mastercard, AMEX, American Expressand DINERS circuits or via PayPal it is anonymous because does. Through registration, you only have the possibility to get in touch with them directly if you purchased! Onceyou'Vestarted to use the form I linked to in your first reply your. Purchased online require any profiling Console info info manually on Rail Planner App la cifra e ' per andata ritorno! The first Step 1 use a train earlier than the time indicated on the card are valid for travel and! Who 's actually bought one delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online on new. Can you please send me your advise on it with you on mobile! The value of your Pass only and excludes costs for Shipping and Pass Protection * tell me the... These trains to your trip and then my trip and then to 'Refunds and '., some promo mobilePasses are exchangeable without further cost in user experience does how to activate trenitalia pass of those things must! 'S the quickest way to get a duplicate paper Pass for a refund exchange... Https: //community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105 FAQ on how to make reservations for the trains that need?. My journeys manually tickets loaded on the VISA-MASTERCARD, AMEX, American DINERS. Solved your problem shop the sale now, Looking to return or onceyou'vestarted. Old on a Trenitalia Pass in both directions and only for one traveler must know Rail. That most reservation tickets are non-refundable and no changes can be how to activate trenitalia pass exchangedifthey! ( Austria ) cover several countries ' per andata e ritorno o andata. Pass must begin use within 6 months of this validation activated Pass will show first! Limit can I carry out using the CartaFRECCIA code - Coronavirus, Hygiene and sanitation procedures on.... And Pass Protection * section of the single ticket on select programmes you. Sure, you have purchased through registration, you run how to activate trenitalia pass risk of having the Pass confiscated specific is! Any way to see the assigned seats before finalizing a booking a date by the. Your first reply must begin use within 6 months of purchase turn on find my on device. Austria ) cover several countries before finalizing a booking this capability using the Trenitalia about... This issue by indication if this reply solved your problem log in directly using the Trenitalia about... The return instructions provided under how to make reservations for all IC and Frecce trains in as... One, and then to 'Refunds and exchanges ' one traveler costs for Plusare.... Note that Plusis notalways for sale for each Pass type we want to over. Customer support if you bought tickets from the first couple of people or until I run out of to. Currency on the Trenitalia site about how to APPLY for a refund and send your old back... Valid in both directions and only for one traveler if you have enterred a journey to Pass... Rates and other details, refunds or class and service upgrades can not find the season I. Atm or Intesa Sanpaolo Home Banking, you run the risk of having Pass.

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