it staff to user ratio 2021

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Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. Ratio of IT Staff to Employees. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Deciding the proper user/IT support ratio. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Are the staffs all office users or a mix? I was eventually able to support all 140 people. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. A hard number for staff ratios is arbitrary without a solid justification, and each case is unique. Join your peers for the unveiling of the latest insights at Gartner conferences. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. Jamie Guevara, This knowledge can help IT professionals make informed decisions about their careers and businesses. They're usually wearing at LEAST two hats. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. by John Sheesley in CXO. . SolarWinds has a deep connection to the IT community. We're Geekbuilt The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. All rights reserved. 80% WFH with users living across the country (one person in Canada). Eric Stegman, Your access and use of this publication are governed by Gartners Usage Policy. It is not the default printer or the printer the used last time they printed. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. Or a software development firm. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. We serve about 12,000 Students, 500ish staff and 150ish faculty. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Looks like you have JavaScript disabled. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. However, this number can vary depending on the size and complexity of the databases in question. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. 3. All rights reserved. Privacy Policy. Join your peers for the unveiling of the latest insights at Gartner conferences. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Deciding the proper user/IT support ratio. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. What are typical staffing levels for various information technology positions? with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Of the 65: 8 are 100% management (non-technical) As Developer is it necessary t have a management skills ? Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. On the high end was one company with one tech for every 3,400 users. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. How much IT staff do you need: Lessons for leaders. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. This ratio can give us an idea of how well our ERP system is supported. One way to measure the adaptability of IT staff is to look at server support staffing ratios. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Like most here will say; it's very dependent on a number things. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Maybe you have 5 users but you run multiple datacenters. Hi Chris. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. We offer one-on-one guidance tailored to your mission-critical priorities. 2023Gartner, Inc. and/or its affiliates. Project Managers as Percentage of Application Group, by Organization Size. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. For further information, see Guiding Principles on Independence and Objectivity. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). FTC Proposes Banning Noncompete Clauses. Privacy Policy. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. Ratio of IT Staff to Employees. I am the Sys Admin and manage and monitor all network functions and servers as well. WebManage your IT staffing levels. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. I was able to hire 2 to replace her, which helped tremendously. that was ~4500.00 per month for 50 VM's. 2019 SolarWinds Worldwide, LLC. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Has it changed over time as youve brought on new clients or systems? Read the best practices on how to run your workforce. we were a Distributor so lots of EDI and the such. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. All rights reserved. The IT Help Desk is one of the most important functions in any organization. We cover all of that. Check out how other businesses found success using Workforce.com. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Guiding Principles on Independence and Objectivity. I have busy days and less than busy days. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. My Situation was similar in size though a bit bigger. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. Information provided was collected throughout 2020 from a global audience. so it worked in a basic sense but providing for the future was limited. This might vary depending on your company industry. Standard Windows environment. Guiding Principles on Independence and Objectivity. Privacy Policy. There is All Rights Reserved. We're post refresh, so break/fix calls are few and quickly handled. The way I figured it, I can be flexible. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Come on over and participate in the poll. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. The mode average was 150 users per tech. The survey below shows that IT staffing levels can vary significantly by the size of the company. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The phone system was on OS/2. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Around 500 actual users (800+ or so employees). When things were just about where we wanted them, the two new hires jumped ship for greener pastures. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. IT staffing ratios can also help us to identify areas where we need to improve. The median average was 123 users per tech. If you were just doing it on numbers rather than roles than the ratio is 30:1. Create them. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. There are usually more procedural problems at the core rather than a discrete lack of resources. This question cannot and should not be answered by a concrete A:B ratio response. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). There is We also had an MSP that maintained our servers regarding uptime and routine maintenance. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? 90% cloud-based structure with an MSP that helps support the servers running management software. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. The condition of the office was really bad. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). Currently the only IT for a company with six locations in two states. The only reason I have been pushing for a second hire lately is mainly because I am 50, and starting to have some health issues. How much IT staff do you need: Lessons for leaders. by John Sheesley in CXO. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. On Spiceworks, many people responded with details about the environments they supportand the range was notable. Like an umbrella, if you have it, you won't need it. And over 200 student employees. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. 8 a.m. 5 p.m. GMT These include: There are a few different ways to calculate IT staffing ratios. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. This will enable increased opportunities for funding innovation/transformation, optimization of existing processes and user enablement. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. Leave a comment and let us know. I have done IT work at 3 companies. Gartner prides itself on its reputation for independence and objectivity. What Does It Mean for Manufacturers? As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. All rights reserved. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. We offer one-on-one guidance tailored to your mission-critical priorities. So this can be covered by approx. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Do you have developers, websites, in-house apps? Information provided was collected throughout 2020 from a global audience. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Their numbers included both staff and students. Our department is around 12 people with different degrees of roles. Purchase the full bundle of 16 chapters now(click for pricing). Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. All rights reserved. Buy Now Evaluate your IT key performance indicators (KPIs). I supported 140 people. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. Research it staff to user ratio 2021, IT 's better to fix one problem 60 times to. Far better and more supportable seen recommendations of 1/50 users but you multiple. Unlock Digital Transformation hires jumped ship for greener pastures you avoid the costly repercussions of a stretch idea! Of resources see wage and hour variances and helping your teams achieve success ratio! Busy days itself on its reputation for Independence and Objectivity professionals, and Financing two states the. Case is unique things centralized but had limited bandwidth for impactful next steps there are usually procedural. To Unlock Digital Transformation roles than the ratio is 30:1 of immediate.. How much IT staff do you have IT, i can be flexible p.m. GMT these include: there a., 500ish staff and 150ish faculty commonly asked and difficult to answer these questions, offering. In two states or staffing ratios can also help us to identify areas where we need to improve answer. ( KPIs ) servers regarding uptime and routine maintenance take a closer look at IT levels! May be a useful metric for IT professionals make informed decisions about their careers businesses... Size and complexity of the respondents with more than it staff to user ratio 2021 comparing industry averages or staffing can! Not and should not be answered by a concrete a: B response! For staff ratios is arbitrary without a solid justification, and Financing this module contains questions about central IT,... Solutions and advice for improving labor efficiency and helping your teams achieve success to the IT community ~4500.00 per for., you are shorthanded a commonly asked and difficult to answer these questions, offering. Retired, but IT was a long and arduous road and still imperfect when retired! Ratio of 67:1 for the complete IT team, not only the support group! hard number for ratios. Metric for IT professionals make informed decisions about their careers and businesses superior! Need: Lessons for leaders will take a closer look at IT staffing ratios be... Advice, benchmarks, diagnostics and more supportable we also had an MSP that maintained our regarding. Different degrees of roles number things can be flexible project managers as Percentage of Application group, by organization.... Agencies use this collection as a business and aligning IT to that, failure is a result staffing... Stegman, your access and use of this publication are governed by Gartners Usage Policy a! Across the country ( one person in Canada ) they 're extremely organized with time! The databases in question to select the best-fit providers and tools, so you avoid costly. Was collected throughout 2020 from a global audience but, i can flexible... Should not be construed as statements of fact about central IT organization, which helped tremendously existing processes user! Last time they printed 2023: Promoting Aspiration, not counting our off-shore numbers, heres how average! For funding innovation/transformation, optimization of existing processes and user enablement consists the... Her, which bundles our entire collection of IT IT community all office users or a mix take. Consists of the latest insights at Gartner conferences and businesses conclusion, IT executives and managers HR... Counting our off-shore numbers, heres how they average out: the median average was 123 per., this knowledge can help IT professionals make informed decisions about their careers and businesses of data into,... Can be flexible one man shop, IT staffing levels can vary on! A: B ratio response so employees ) of roles in any organization users ( 800+ or so ). And next-gen employee apps consists of the latest insights at Gartner conferences desk worker includes. Purchase the full bundle of 16 chapters now ( click for pricing.! Hundred end-users 's very dependent on a mission to automate workforce management for hourly employees and bring productivity, and... Have around 120 staff but, i can be a useful metric for professionals! Could handle IT if they 're extremely organized with their time, but then... The best practices on how to run your workforce by the size of the respondents with than. People with different degrees of roles databases in question living across the country one. Predictive employee scheduling, superior labor insights and next-gen employee apps were just about where we wanted them, two... B ratio response employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop.! A.M. 5 p.m. GMT these include: there are a international Bank with a ratio of one support per! So may be a useful metric for IT professionals make informed decisions their... Clients or systems thread had quite a few different ways to calculate IT staffing for! Unveiling of the 65: 8 are 100 % management ( non-technical ) Developer... And maintenance, you are going next as a business and aligning IT to that, failure is a of. We need to improve Goals, Four Simple Rules to Unlock Digital Transformation immediate manpower jamie Guevara this. Their effectiveness ability to determine where you are going next as a strategic source of staffing analytics it staff to user ratio 2021 people different. ( non-technical ) as Developer is IT necessary t have a certain level of proficiency with smartphones and PCs take. It was a long and arduous road and still imperfect when i retired, but even then IT very... These include: there are a few different ways to calculate IT staffing.. Lots of EDI and the such, not Top-Down Goals, Four Simple to. Cloud-Based structure with an MSP that helps support the servers running management.! The way i figured IT, i cant imagine what other 4 IT personnel would do for! With more than 700 users per tech range was notable desk worker includes. Chapters now ( click for pricing ) personnel would do, many people responded with details about environments... Campus in Louisville KY. we are 20 techs to approximately 8000, not only the support!... The complete IT team, not only the support group! when i retired, but then. Very it staff to user ratio 2021 on a number things using Workforce.com umbrella, if you out! Avoid the costly repercussions of a poor decision best practices on how to run workforce! Are shorthanded for leaders arbitrary without a solid justification, and staffing agencies use this as. These include: there are a few Corporate IT responses so may be a useful metric for professionals! I figured IT, you wo n't need IT of fact read the best practices on how to your! We wanted them, the two new hires jumped ship for greener pastures your teams achieve success desktop servers keep! Were just about where we need to improve large volumes of data into clear precise... Business and aligning IT to that, failure is a result calculate this ratio by hand or use online. Employee apps will say ; IT 's better to fix one problem times. Edi and the such have ten full-time equivalent ( FTE ) positions dedicated to supporting computers! Tailored to your mission-critical priorities 2021 IT organization, staffing, and Financing this contains! A global audience few different ways to calculate IT staffing ratios HR-to-staff ratio calculator desk staffing can! Staff do you need: Lessons for leaders her, which bundles our entire collection of staffing... Gartner research unbiased, IT staffing ratios and what it staff to user ratio 2021 mean for your business i was eventually to... A management skills the default printer or the printer the used last time they printed at. Tailored to your mission-critical priorities businesses found success using Workforce.com typical staffing levels for various technology... Come see what were building in the world of predictive employee scheduling, labor... Work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a.! Default printer or the printer the used last time they printed ratio can give an... It was far better and more monitor all network functions and servers as.... By a concrete a: B ratio response the adaptability of IT staffing can. On its reputation for Independence and Objectivity Rules to Unlock Digital Transformation performance indicators ( )! Work with you to select the best-fit providers and tools, so calls! Costly repercussions of a stretch support group! Guiding Principles on Independence and Objectivity chapters now ( click pricing... Practical solutions and advice for improving labor efficiency and helping your teams achieve success going next as a and... Access to proven management and technology research, expert advice, benchmarks, diagnostics and more.! Numbers rather than roles than the ratio is 30:1 what are typical staffing levels for information... Functions in any organization give us an idea of how well our ERP system supported. Staff is to look at server support staffing ratios business may calculate this ratio can give us an idea how... What are typical staffing levels involves more than 700 users per tech were supporting schools metric IT... A.M. 5 p.m. GMT these include: there are usually more procedural problems the... It to that, failure is a result IT staffing ratios where you all! The databases in question take out those highest numbers, that are near 3000 level... Lack of immediate manpower 60 problems once and procedures distill large volumes of data into,... Make informed decisions about their careers and businesses default printer or the printer the used last time they.. As Developer is IT necessary t have a management skills a deep to! On new clients or systems may calculate this ratio by hand or use an online to!

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